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This guide explains how to connect your Phonely account to Make (formerly Integromat) to automatically send call data and trigger workflows. You’ll create a webhook in Make, configure a scenario to receive data from Phonely, and set up a return output scenario for handling structured responses.

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Overview

Phonely can push call data (like caller name, phone number, transcript, and summary) to Make through a webhook URL.
To receive and process this data correctly, Make requires:
  1. A Webhook module to capture data from Phonely.
  2. A Scenario that defines the data structure (inputs and outputs).
  3. A Return Output module that allows the webhook to send structured results back to Phonely.

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Create a Webhook in Make

  1. In Make, go to Webhooks from the left-hand menu.
  2. Click Open Scenario Builder.
  3. In the Scenario Builder, click the + icon to add a module.
  4. Search for Webhooks (Built-in).
  5. Select Custom Webhook under Triggers.
  6. Click Add, name your webhook, and click Save.
  7. Make will generate a unique Webhook URL (e.g.,
    https://hook.eu1.make.com/your-webhook-id).
  8. Clikc copy address to clipborad to copy the webhook url.
How To Create A Webhook In Make Gi Click Run once — you should see “Listening for data…”.
If you run the Phonely test before the scenario is listening, you get and error saying that there is no scenario listening for this webhook.
If Make receives it, you’ll see a successful bundle appear in that webhook module, and Phonely’s test will show success. Without closing that page, go back to Phonely and follow the steps below.

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Connect the Webhook in Phonely

  1. In your Phonely dashboard, open the Flow Editor.
  2. Add a Make block and paste the copied Webhook URL into the configuration field.
  3. (Optional) Enable Send full call data to Make if you want to send all available details such as:
    • businessPhoneNumber
    • customerPhoneNumber
    • agentId
    • provider
    • agentName
    • transcript
    • summary
    • longSummary
    • ai_success
  4. Click Continue and test the webhook.
How To Connect Phonely To Make Gi

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Test and Verify

  1. Trigger a test call or event from Phonely. You should see a success message like. 
    {
  "message": "Make webhook test successful"
}
  2. In Make, open your scenario and check the execution log.
  3. Confirm that:
    • The webhook received the call data.