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Phonely lets you add, import, and manage phone lines connected to your Agents. You can generate a new number instantly, import an existing one from third-party providers, or port your current number into Phonely , all from a single interface.

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Accessing the Phone Numbers Panel

To add or manage numbers:
  1. Go to Agent Design > Settings from the left sidebar.
  2. Click the Phone Numbers tab.
  3. Click + Add a Number to open the phone number setup window.
Add Phone Number Phonely Pn You’ll see two tabs at the top of the window:
  • New Number: to generate a Phonely-hosted number.
  • Import Number: to connect an existing number from Twilio, Vonage, or another carrier.
  • Create SIP Address: Generate a SIP endpoint for inbound call routing.

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Generate a New Number

Use this option to instantly create a new Phonely number that supports both calling and SMS.
  1. Select the New Number tab.
  2. Choose your Country Code from the dropdown (e.g., United States +1).
  3. Optionally enter an Area Code for local targeting (e.g., 646 for Manhattan NYC).
  4. Click Generate. Phonely lists available numbers that match your criteria.
  5. Review the list and click Select next to your preferred number.
  6. Click Get Number to confirm.
    Use Regenerate to refresh the list and see more options.
    How To Add Phone Numbers In Phonely Gi

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Import an Existing Number

If you already use a provider like Twilio or Vonage, you can connect those numbers directly to Phonely. Import Phone Number From Twillio Or Voyage Gi

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Import from Twilio

  1. Select the Import Number tab.
  2. From the import your number dropdown, choose From Twilio.
  3. Enter your:
    • Twilio Account SID
    • Twilio Auth Token
  4. Click Import Number. Your Twilio number(s) will appear in the dashboard once verified.

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Import from Vonage

  1. Under Import your number, select From Vonage.
  2. Enter: the phone number, Vonage API key, and the Vonage API secret.
  3. Click Import Number to connect.

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Port an Existing Number

You can transfer (port) your current phone number to Phonely if you prefer to keep it.
  1. Select Import Number > Port Number.
  2. Review the porting steps below:
  3. Click Process Verification to open the port request form.
Do not cancel your existing carrier until Phonely confirms port completion.
Port A Phone Number In Phonely Pn

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Creating & Enabling a SIP Address

Phonely allows you to generate a dedicated SIP address for inbound calling. This is ideal if you already have a SIP-based phone system, PBX, or softphone that you want to route calls to. A SIP address works like an internet-based phone number. It allows external systems, such as Twilio SIP Domains, SIP-enabled devices, VoIP softphones, or PBX systems to send calls directly into your Phonely Agent.

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How to Create a SIP Address

  1. Open + Add a Number from the Phone Numbers panel.
  2. Switch to the Create SIP Address tab and click Enable SIP Address.
  3. Your SIP channel becomes active for inbound traffic.
  4. Phonely automatically generates a SIP endpoint for your account.
  5. Click the Copy icon to copy the SIP URI to your clipboard.
  6. Your SIP Address is now ready for use. To disable this address, click Disable SIP Address.
Sip Address Pn Phonely stops accepting inbound SIP calls immediately.

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Managing Existing Numbers

Once added, your numbers appear in the Additional Phone Numbers table.

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Set as Primary

  • Click the three-dot men (⋮) next to the number.
  • Select Set as Primary to make this the default outgoing line for your agent.
  • Only one number can be primary at a time.
  • Calls and messages initiated by your agent will default to the primary number unless overridden in a specific flow.

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Release a Number

Click the (:) actions menu corresponding to the number you want to release. Click Release Number. Manage Phonely Phone Numbers Pn

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Block Phone Numbers

Phonely also allows you to block specific phone numbers from contacting your agent. At the botton of this page:
  1. Click the Add Blocked Phone Number button.
  2. Choose the country code of this phone number.
  3. Enter the phone number that you want to block and click the enter button on your keyboard to add them.
  4. To remove a phone number from the blocked list hover over the number and click the trash icon corresponding to this number.
Managing Blocked Numbers Phonely Pn