Open Settings > Usage & Cost to analyze usage for the current organization.
Review usage
Switch between Usage and Cost when cost estimates are available. Summary cards and the chart group activity into channels such as AI minutes, transfer minutes, SMS, and web chat.
Use the controls above the chart to:
- include all agents or select specific agents;
- filter the usage types shown;
- group results by day, week, or month; and
- choose the current billing cycle, a preset range, or a custom date range.
Rates, included quantities, and cost estimates appear only when the organization’s billing data provides them. Treat displayed cost as an estimate unless your billing agreement states otherwise.
Export the current view
Select Export to download the usage represented by the current date range, filters, grouping, and agent selection as CSV.
Use Plan & Billing for subscription status and invoices. Use Notifications to email recipients when monthly usage reaches selected thresholds. Last modified on August 10, 2026
