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Open Settings > Usage & Cost to analyze usage for the current organization.

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Review usage

Switch between Usage and Cost when cost estimates are available. The Usage view groups activity into channels such as AI minutes and transfer minutes. The Cost view groups charges into AI Minutes and a single Telephony Cost that combines transfer minutes, inbound and outbound telephony minutes, and phone-number charges; its details break out each billable metric’s rate, quantity, and subtotal. Use the controls above the chart to:
  • include all agents or select specific agents;
  • filter the usage types shown;
  • group results by day, week, or month; and
  • choose the current or previous billing cycle, a preset range, or a custom date range.
Rates, included quantities, and cost estimates appear only when the organization’s billing data provides them. Treat displayed cost as an estimate unless your billing agreement states otherwise. During the current billing cycle, a usage card’s info popover shows a forecast for the cycle’s end, projected from this cycle’s daily average. The forecast is an estimate and appears only inside the popover, not outside the current cycle.

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Export the current view

Select Export to download the usage represented by the current date range, filters, grouping, and agent selection as CSV. Use Plan & Billing for subscription status and invoices. Use Notifications to email recipients when monthly usage reaches selected thresholds.
Last modified on October 19, 2026