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The Add Voice feature lets you import or connect external voices (for example, from 11 Labs) into your Phonely Voice Library. You can then use these imported voices in your agents and workflows.
Adding A New Voice To Phonely
1

Open the Voice Library

Go to the Voices section of your Phonely dashboard.You’ll see:
  • Featured Voices - curated, ready-to-use AI voices.
  • Explore All Voices - all available voices, including imported and cloned ones.
Click the + Add Voice button on the upper right or beneath the “Explore All Voices” section.
Explore All Voices
2

Choose Your Provider

In the Add a Voice window, open the Provider dropdown.Select your preferred provider, such as 11 Labs.
  • Phonely currently supports third-party providers like 11 Labs for realistic and multilingual voice options.
How To Add A New Voice
3

Select a model

After choosing a provider, open the Model dropdown and select the voice model you want to use.For example:Under 11 Labs, available models may include:
  • eleven_multilingual_v2
  • eleven_flash_v2_5
  • eleven_turbo_v2_5 (default)
Under Cartesia, available models may include:
  • sonic-2
  • sonic-3 (default)
Choose the model that best fits your use case. Different models may vary in speed, quality, responsiveness, or multilingual support.
Select Model
Use this setting to control how the provider generates speech for that voice. Different models may vary in speed, responsiveness, or multilingual support.
4

Add the Voice ID

After selecting the provider, you’ll see an Add ID field.Paste your voice ID from the provider’s platform (e.g., from your 11 Labs account).
  • This ID uniquely identifies the voice you want to import.
Double-check that the ID is correct to ensure the voice loads successfully.
5

Select a Language

Choose the Language in which the voice will operate.Available options may include: English, Spanish, French, German, Italian, Portuguese, Russian, Hindi, Dutch, Swedish, and Danish.Select the language that best matches your voice model or intended audience.
Select Voice Language 1
6

Confirm and Add the Voice

Review your selections (Provider, ID, Language).Click + Add Voice to finalize the process.The new voice will now appear in your Voice Library under Explore All Voices.
7

Manage and Use the New Voice

Once added, you can:
  • Preview the voice by clicking the play button.
  • Set it as default by clicking Select.
  • Add to Favorites by tapping the heart icon ❤️.
  • Edit settings (e.g., tone, speed, or pitch) using the gear icon ⚙️ if available.