- The background environment (office ambiance).
- The agent’s tone and communication style.
- Whether to include human-like speech fillers.
- How your agent pronounces words through a Phonetic Dictionary.
Add Office Noise
This feature adds light background sound to mimic a real-world environment, making your agent’s voice sound more authentic and less “studio-perfect.” It’s useful when you want your conversations to feel natural and comfortable for the caller.- None (default): No background noise; your agent’s voice is clean and clear.
Best for formal or quiet interactions such as customer support or technical assistance. - Office Space: Adds a realistic office background sound (e.g., subtle typing or chatter).
Ideal for professional or corporate support environments. - Soft Office Space: Adds a gentler ambient noise for a natural but calm tone. Best for relaxed or friendly interactions like onboarding or sales calls.
Agent Personality
This setting defines your agent’s communication tone and behavioral style during conversations.It affects how the agent phrases responses, handles small talk, and interacts with the caller.
Available Personalities
You can choose from several tone presets:| Personality | Description | Best For |
|---|---|---|
| Casual | Friendly, relaxed, and conversational. | Informal support, onboarding, or friendly brand tone. |
| Humorous | Adds light humor and playfulness to responses. | Marketing, entertainment, or brand awareness calls. |
| Direct | Straightforward and efficient, focuses on clarity. | Technical support, B2B or productivity-driven calls. |
| Formal | Polite, structured, and business-like tone. | Corporate clients, enterprise-level or compliance contexts. |
| Persuasive | Encouraging and goal-oriented communication. | Sales calls, conversions, or lead follow-ups. |
| Friendly | Warm and empathetic, suitable for relationship-focused brands. | Customer care, service recovery, or hospitality brands. |
Humanize Conversation
Enable this option to add subtle vocal elements, such as “hmm,” “uh,” “let’s see,” to make your agent sound more human-like and less robotic. It mimics natural pauses and filler words found in real speech.
Phonetic Dictionary
The Phonetic Dictionary lets you control exactly how your agent pronounces specific words. This is useful for:- Brand names (e.g., “Phonely”)
- Acronyms (e.g., “HIPAA”, “API”)
- Foreign names or domain-specific terms
<<ˈ|dʒ|ə|m|ˈ|b|ə|ˈ|l|aɪ|ˈ|ə>> for jambalaya).
How to Add an Entry
Writing IPA Phonemes
IPA phonemes represent individual sounds. For example, the word “Phonely” can be represented as<<ˈ|f|oʊ|n|l|i>>.