What is Phonely?
Phonely is the easiest way to build conversational voice agents that answer and place phone calls. You get the full conversation stack out-of-the-box—voice, reasoning, routing, integrations, analytics—so you can go from idea to a production agent in minutes, not months. With Phonely you can:- Have natural, low-latency phone conversations
- Make and receive calls on Phonely numbers or your carrier
- Qualify, route, schedule, and escalate to humans on rules you define
- Integrate with calendars, CRMs, APIs, and internal tools
- Track performance with rich call analytics, A/B testing, and call paths
How voice agents work
Every Phonely agent combines four building blocks:Speech-to-Text
Converts the caller’s speech into text in real time.
Reasoning
A fine tuned conversation decides what to say and do next.
Text-to-Speech
Produces natural, human-like speech from the agent.
Turn-Taking
Interrupts, barge-in, and timing that feel human—without extra latency.
Features you won’t find anywhere else
Outbound Campaigns
Automate reminders, follow-ups, and reactivation campaigns using the same building blocks as inbound flows.
Pass outbound variables (e.g., name, appointment time) via CSV, Google Sheet, or API.
Enable voicemail detection, configure retries, and stay compliant with dialing and DNC laws.
Pass outbound variables (e.g., name, appointment time) via CSV, Google Sheet, or API.
Enable voicemail detection, configure retries, and stay compliant with dialing and DNC laws.
A/B test anything with Phonely
Test prompts, voices, turn-taking settings, transfer strategies, and data-collection methods.
Target the metric you care about—conversion, containment, CSAT proxy, or talk time.
See winners in analytics and roll out in one click.
Target the metric you care about—conversion, containment, CSAT proxy, or talk time.
See winners in analytics and roll out in one click.
Realtime AI reasoning
Phonely’s reasoning engine explains every action taken by your AI in real time.
Understand why it made each decision, which variable it used, and how it adapts—without adding latency.
Understand why it made each decision, which variable it used, and how it adapts—without adding latency.
Advanced AI call analytics
Dive into AI-powered summaries, topic clustering, sentiment tracking, and path analysis.
Identify performance trends, optimize conversion funnels, and measure ROI at scale.
Identify performance trends, optimize conversion funnels, and measure ROI at scale.
Build a production agent in minutes
Pick a voice
Choose from thousands of pre-built voices, import from leading providers, or clone a custom voice in minutes to match your brand.
Voice selection interface
Add your knowledge
Upload FAQs, SOPs, and docs to the knowledge base.
Phonely uses retrieval (RAG) to answer policy and product questions anywhere in the call.
Phonely uses retrieval (RAG) to answer policy and product questions anywhere in the call.
Knowledge base upload view
Design the flow
Use the visual Flow Builder to map greetings, questions, transfers, API calls, scheduling, and post-call actions.
Write what you want, then click Generate with AI to auto-prompt the block.
Write what you want, then click Generate with AI to auto-prompt the block.
Flow builder canvas
Capture variables
Define what to collect (e.g., name, DOB). Mark key fields required and confirm spelling.
Use auto-gather to collect data exactly when the block needs it.
Use auto-gather to collect data exactly when the block needs it.
Variable configuration panel
Transfer & escalate
Add warm transfers (with voicemail detection and fallback) or cold transfers.
Route by intent, person, or department to keep every call moving toward resolution.
Route by intent, person, or department to keep every call moving toward resolution.
Transfer configuration options
Integrate actions
Use pre-built integrations like Google Calendar, or call your APIs with the API Request block.
Pass variables such as
Pass variables such as
@name and @dob dynamically.API Request block configuration
Publish & test
Click Publish, hit Test, or call your provisioned number to hear your agent live.
Iterate fast and deploy instantly.
Iterate fast and deploy instantly.
Testing an agent in the dashboard
Core concepts you’ll use
Flows
Flows let you tell your AI what it should do when. You can use these to guide conversations, and connect with integrations in real time.
Integrations
Phonely connects with 1000+ software, to do things like schedule appointments, check tracking info and more.
Call Analytics
Every Phonely call is tracked, analyzed and added to your CRM, giving you the transparency to build humanlike voice agents at scale.