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What is Phonely?

Agent Design overview showing Voice, Guidelines, Knowledge Base, and the starter call flow
Phonely is a platform for building voice AI agents that handle phone calls. You can design conversations visually, connect business tools, test the experience, and review calls without writing the whole system from scratch.
  • Build inbound and outbound call experiences
  • Route calls and transfer callers based on the rules you define
  • Connect the agent to calendars, CRMs, and APIs
  • Review calls and performance after your agents begin handling conversations
Want to jump right in? Get started with Quick Start.

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What you can do

Visual Call Design

Design what the agent should say and do, including decisions, integrations, transfers, and call endings.

A/B Testing

Test agent changes and compare alternatives before deciding what should handle production calls.

Outbound Campaigns

Reach customers for reminders, follow-ups, confirmations, and other repeatable call tasks.

Call Review and Analytics

Inspect completed calls and use performance views to decide what to improve next.

Inbound Support and Escalation

Answer common questions and route callers to the right person when human help is needed.

Lead Qualification and Sales

Collect lead information, qualify requests, and transfer appropriate callers to your team.

Appointment Scheduling

Connect a scheduling tool so callers can book or manage appointments during a conversation.

Outbound Reminders and Follow-ups

Create outbound call experiences for reminders, confirmations, and follow-up tasks.

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About Phonely

Phonely is built by a team of AI researchers and audio engineers. Phonely is backed by Y Combinator. See open roles. The Phonely team

Ready to build?

Customize and test the first agent created during onboarding.

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Frequently asked questions

You can design calls visually without code. For advanced use cases, a flow can also connect to APIs and other business tools.
Add reference material to the agent’s knowledge base, and use guidelines to define behavior that should apply across its conversations.
Yes. Create an outbound campaign and connect it to the call experience you want the agent to use. See Outbound Campaigns.
Use Call History to inspect completed calls, then use the performance views when you need broader trends.
Last modified on October 19, 2026