This is useful when you want to follow up with the caller later, transfer them to a sales or reminder campaign, or move them into a different workflow for future communication.
Overview
Campaigns are a powerful way to organize and automate outbound calls.When a call reaches this block, Phonely automatically places the contact into the selected campaign’s outbound queue.
From there, the system can redial them according to your campaign schedule, or assign them to agents for follow-up.
How the Campaign Block Works
When you add a Campaign block into your flow, you’re essentially telling Phonely:“Once this call reaches this point, add the contact to Campaign X for later follow-up.”This ensures that every caller who meets certain conditions (like missed calls, sales interest, or incomplete forms) is not lost — instead, they’re automatically scheduled for another touchpoint.
Configuring the Campaign Block
- Open the Flow Editor
- Add a Campaign block from the side menu.
- Connect it to the previous block (such as End Call or Conditional).
- Select the Target Campaign
- In the Campaign dropdown, choose from your list of existing campaigns.
- Assign the Caller
- Once a campaign is selected, any caller who reaches this block will automatically be added to that campaign’s outbound queue.
- Save Changes
- Click Done to confirm your configuration.
- Validate your flow before publishing to ensure there are no unresolved issues.
Example Use Cases
Here are some real-world scenarios where the Campaign block is especially helpful:1. Missed Call Follow-Ups
If a customer misses a call or the line is busy, use the Campaign block to automatically add them to a Follow-Up Campaign. This ensures they’re called back later without manual tracking.2. Appointment Reminders
For healthcare, salons, or service-based businesses, direct customers who confirm or reschedule their appointments into an Appointment Reminder Campaign.This campaign can automatically send reminders or follow-up calls before the appointment date.
3. Sales or Lead Nurturing
After an initial inquiry, route callers into a Sales Follow-Up Campaign to ensure your team re-engages with them systematically, improving conversion rates.4. Re-engagement Campaigns
If a customer’s call outcome is “No Response,” send them to a Reactivation Campaign for another outreach attempt later. The Campaign block is your automation bridge between inbound and outbound communication.It ensures that every caller — whether missed, interested, or needing follow-up — is queued into the right workflow without manual effort. By connecting it thoughtfully within your flow, you can build a fully automated engagement cycle that keeps your outreach consistent and efficient.