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Overview

The End Call block is used to gracefully close a call with the caller. It ensures the flow ends naturally, often with a polite goodbye message or closing statement. This block can also optionally send a follow-up SMS message or tag the call outcome for reporting and analytics. It’s typically placed at the end of a call flow or at points where no further interaction is required (e.g., when the system finishes collecting or processing information).

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Key Purposes

  • To end the conversation naturally with a final spoken message.
  • To automatically generate or define a goodbye message using context.
  • To trigger an SMS follow-up message that mirrors the call’s tone.
  • To label and track call outcomes using tags for reporting or integration purposes.
  • Call Summary: Generate comprehensive call summary.
  • Outcome Tagging: Set custom outcome tags for analytics.
  • Post-Call Actions: Trigger webhooks or data logging.

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When to Use the End Call Block

Use this block in scenarios such as:
  • Wrapping up a completed interaction (e.g., after confirming an appointment or providing requested info).
  • Ending failed or fallback paths (e.g., when no valid input is received).
  • Closing flows after conditional routing, such as when eligibility or verification fails.
  • Finishing conversations with a personalized or dynamic closing message.

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Step-by-Step Configuration

1

Add the End Call Block

  1. In your flow builder, click the “+” icon at the point where you want to end the conversation.
  2. Under Flow Actions, select End Call.
  3. The block will appear with a clear label and an icon representing a phone hang-up.
2

Configure the End Call Message

This message is the final thing your caller will hear before the call disconnects.You can choose from two modes:

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Option 1: Promptable Message

  • Use AI to generate a goodbye message automatically based on conversation context.
  • The model analyzes what has been said and creates a natural, polite closing line.
  • Example prompt:
    “Generate an appropriate goodbye message based on the conversation context to be spoken immediately before ending the call. The user will not say anything after you speak.”
Best for adaptive flows where closing messages depend on the situation.

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Option 2: Fixed Message

  • Write your own static closing line.
  • Example:
    “Thank you for calling. Have a great day!”
Best for consistent, predefined call closings.
3

Configure Advanced Settings

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2. Call Outcome Tagging

This allows you to tag the call with keywords that describe its result (e.g., completed, failed_verification, voicemail, no_response).Example usage:
  • completed
  • lead_collected
  • support_ticket_closed
Helps filter or analyze call outcomes later in analytics dashboards.
4

Save and Finalize

Click Done once all required fields are filled.
The End Call block will now appear as