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What is Phonely?

Phonely is the easiest way to build conversational voice agents that answer and place phone calls. You get the full conversation stack out-of-the-box: voice, reasoning, routing, integrations, analytics so you can go from idea to a production agent in minutes, not months. With Phonely you can:
  • Have natural, low-latency phone conversations
  • Make and receive calls on Phonely numbers or your carrier
  • Qualify, route, schedule, and escalate to humans on rules you define
  • Integrate with calendars, CRMs, APIs, and internal tools
  • Track performance with rich call analytics, A/B testing, and call paths
Want to jump right in? Try out Phonely for completely free here.

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What makes Phonely so special?

Put simply, we turn months or years of engineering, prompt iterations, and testing into just a few minutes of work. We are a platform that combines the latest and greatest voice AI technology to solve one singular goal: Answer your phones just like a human would. We achieve this by combining multiple AI models in our locally deployed cloud environment for ultra-fast performance. Plus, we provide all the tools you need to build, test, iterate, and optimize your AI agent until it’s exactly what you want.

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Features you won’t find anywhere else

Outbound Campaigns

Automate reminders, follow-ups, and reactivation campaigns using the same building blocks as inbound flows. Pass outbound variables via CSV, Google Sheet, or API.Enable voicemail detection, configure retries, and stay compliant with dialing and DNC laws.

A/B test anything with Phonely

Test prompts, voices, turn-taking settings, transfer strategies, and data-collection methods.Target the metric you care about, such as conversion, containment, CSAT proxy, or talk time.
See winners in analytics and roll out in one click.

Realtime AI reasoning

Phonely’s reasoning engine explains every action taken by your AI in real time.  
Understand why it made each decision, which variable it used, and how it adapts, all without adding latency.

Advanced AI call analytics

Dive into AI-powered summaries, topic clustering, sentiment tracking, and path analysis.
Identify performance trends, optimize conversion funnels, and measure ROI at scale.

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Core concepts you’ll use

In Phonely, our mission is to make it as easy to replicate the workflows you’ve already developed for your call center and staff. To do this, we equip you with the most comprehensive suite of tools on the market to build voice agents that consistently solve your customers’ problems, integrate with your system, and help bring in more revenue for you and your business.

Flows

Flows let you tell your AI what it should do when. You can use these to guide conversations, and connect with integrations in real time.    

Integrations

Phonely connects with 1000+ software, to do things like schedule appointments, check tracking info and more.
 
 

Call Analytics

Every Phonely call is tracked, analyzed and added to your CRM, giving you the transparency to build humanlike voice agents at scale.
We’ve seen customers in these use cases start in a matter of minutes and scale up to millions of calls per month. Building something else? Don’t stress it, we’ve handled everything from the smallest of businesses to the biggest of enterprises.

Inbound Support & Escalation

Handle customer calls automatically with natural-sounding AI. Route to the right person when needed using warm transfers and voicemail detection.
Ideal for replacing or augmenting front-line agents.

Lead Qualification & Sales

Capture and qualify inbound or click-to-call leads 24/7.
Gather name, intent, and call reason, then warm transfer qualified leads to sales teams instantly.
   

Appointment Scheduling

Book, reschedule, or cancel appointments automatically.
Integrate with Google Calendar or your scheduling API and build a custom integration.
 

Outbound Reminders & Reactivation

Re-engage customers with automated outbound campaigns.
Send reminders, confirmations, or follow-ups with retry logic and voicemail detection built in.

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Who is behind Phonely?

Phonely is a team of PhD AI researchers, audio engineers, and tech nerds. We’re based out of San Francisco, California. Backed by world-class investors like Y Combinator and others, we’re driven by a passion for solving real problems. We’re not reselling anyone else’s technology—we build everything in-house, from our infrastructure to our AI models, constantly pushing the boundaries of what’s possible in voice AI. Interested in joining us? We’re hiring. IMG 8332 Jp

Ready to build your first agent?

Get hands-on and create your first Phonely voice agent in just a few minutes. Learn how to add a voice, connect your knowledge base, and take your first live call.

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Frequently Asked Questions

Nope! Phonely is fully no-code. You can design, test, and deploy an AI phone agent directly in the Flow Builder using simple prompts and drag-and-drop blocks.For advanced users, we support custom APIs, webhooks, and cURL imports for deeper integrations.
Yes. Phonely integrates with Google Calendar, HubSpot, Salesforce, Zapier, and any system that supports REST APIs.
You can pass variables like @name, @dob, or @appointment_time into live requests and automate actions in real time.
Pro Tip:
If Phonely doesn’t natively connect to your software, you can import any integration using a cURL request directly into the API Request block.
In many cases, yes.
Phonely agents are already matching or outperforming human call center agents at up to 70% cost reduction, all while handling calls 24/7, in any language.For higher call volumes (2,000+ per month), we offer white-glove onboarding and dedicated engineering support.
Talk to Sales →
Training an agent is as simple as uploading your knowledge base (FAQs, SOPs, or website) and defining your core flows, which are the logical paths your calls follow.Each flow can include talk blocks, integrations, variables, and post-call actions.
Phonely’s AI assists with writing prompts, generating responses, and connecting APIs.
Yes. Phonely supports outbound campaigns for reminders, reactivation, or follow-ups.
You can upload a CSV, connect a Google Sheet, or use an API to send call data.It also includes:
  • Voicemail detection
  • Retry logic (e.g. redial after 30 minutes)
  • Custom retry messages
  • Compliance tools for DNC and consent tracking
Phonely’s analytics dashboard includes:
  • Call summaries (AI-generated)
  • Sentiment analysis
  • Topic clustering
  • A/B testing results
  • Call path visualization
  • Performance metrics (CSAT proxy, conversion, containment rate)
Learn more on our Analytics page.
Yes. Phonely supports multilingual voice agents using top-tier speech models and cloned voices.
You can configure voices for English, Spanish, French, and many others, including regional accents and custom voice cloning for your brand.
Absolutely.
Phonely is built with enterprise-grade security and supports compliance frameworks like SOC 2, HIPAA, and GDPR.Data is encrypted in transit and at rest, and integrations use secure API tokens or OAuth.
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