Skip to main content
The Pre-Call end call action allows you to end a call before the start flow begins. Use this action when a caller should not continue into the main workflow. Instead of allowing the AI agent to begin the conversation, Phonely plays a short message and then ends the call. This is useful when the call must be stopped early because the caller is not eligible, the call is unsupported, or a previous Pre-Call Action determined that the workflow should not continue. A pre-call end call action is commonly used together with other pre-call actions such as:
  • Filter
  • API request
  • Code
  • Webhook
Because it runs before the conversation starts, this action helps you prevent unnecessary call handling and ensure callers only enter workflows they are allowed to access. The pre-call end call action runs after the call is answered but before the Start Flow begins. Typical sequence: 
Incoming Call
      ↓
Pre-Call Action(s)
      ↓
End Call
      ↓
Call ends
If this block is reached, the main workflow does not continue.\

​
Setup

Pre-Call Actions can only be added above the Start Flow, which is the block that runs first when a call is answered. To add a Pre-Call End Call action:
1

Set the Start Flow

Open your Flow Editor and select the block that should run first when a call is received.In the settings panel on the right, enable Set as First Flow. Once this is enabled, the Add a pre-call action option appears above the Start Flow.
2

Add the Action

Click the ➕ button above the Start Flow.
Precallendcallactions
3

Select End Call

From the list of available Pre-Call Actions, choose End Call. The End Call configuration panel opens.
4

Configuring the End Call Action

The end call action is simple to configure. Its main purpose is to define the message the caller should hear before the call is ended.The configuration includes:
  • End Call Message
  • Call Outcome Tagging

​
End Call Message

The End Call Message is the message Phonely plays immediately before the call ends.This should clearly explain that the call cannot continue.Example:
Unfortunately we cannot answer your call right now. Thanks for calling. Goodbye!
This message should be short, clear, and polite.Because the call ends immediately afterward, avoid long explanations or instructions that require follow-up questions from the caller.

​
Call Outcome Tagging

Use Call Outcome Tagging to assign an outcome label when the call is ended at this step.You can select an existing outcome or type a custom one.This is useful for reporting because it helps you track why calls were ended before the conversation began.Example outcome tags:
  • blocked_caller
  • verification_failed
  • ineligible_caller
  • service_unavailable
These tags make it easier to review and analyze calls that were ended by pre-call logic.

​
Example Use Cases

Use a pre-call end call action when the call should be stopped before the AI agent starts the main conversation. Common examples include:

​
Eligibility Failure

A previous Pre-Call check determines the caller is not allowed to continue. Example:
  • caller is not verified
  • subscription is inactive
  • required customer record was not found

​
Spam or Risk Screening

A caller is flagged as suspicious or blocked. Example:
  • spam score is too high
  • blocked caller tag exists
  • risk flag is true

​
Unsupported Callers

The caller does not meet service or region requirements. Example:
  • unsupported country
  • unsupported phone number type
  • unsupported account category

​
Temporary Service Restrictions

The call cannot be handled at that time. Example:
  • service temporarily unavailable
  • maintenance window
  • pre-call screening requires the call to stop
In these cases, the End Call action lets you play a clear closing message instead of allowing the workflow to continue.