Data Tables used to be its own tab. Your existing tables were moved onto the board, and a one-time note on the page tells you which view received them. Saved links that pointed at the old tab still open the right table.
Build a table
In Explore, build the question, choose Table as its chart type, then save it to the board. Each table defines:
Review the groupings, formulas, and filters before saving. Keep one table per stable reporting question instead of combining unrelated metrics in one card.
A table shares the board’s date range and filters. Resize, reorder, or remove it like any other card. Select Edit in Explore (the pencil) to change its question or presentation.
Use metrics and formulas
The metric editor lists the variables supported by the selected agent and table. These can include general call fields, topics, outcomes, custom call outcomes, and flow blocks, as well as a campaign’s outbound variables and each inbound Webhook block’s status and payload fields. A metric you expect to reuse can be saved and referenced from other cards. A Unique count aggregation deduplicates by customer phone number within each row. When a table breaks calls down by time or another field, each row calculates its own unique customers. A customer can therefore be counted once in more than one row, so the row values do not add up to an overall unique-customer total. Select variables from the editor rather than typing their internal form. This keeps formulas aligned with the available data.A formula describes how to calculate a metric. It does not change any call record or flow behavior.
Inspect the calls behind a value
Select a metric cell to open the calls that contributed to it. Use this drilldown to verify that the grouping, filters, and formula represent the intended population. If a table looks unexpected:- Confirm the board’s date range and the table’s own filters.
- Inspect a cell’s underlying calls.
- Check the grouping and formula variables.
- Review whether topic, outcome, or block names changed for the agent.