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Open Settings > Notifications to create and manage email alerts for the current organization’s monthly usage.

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Create a notification

  1. Select Add Notification.
  2. Keep Usage Alert selected.
  3. Choose one or more thresholds: 25%, 50%, 75%, or 100%.
  4. Select Next, add at least one email recipient, and select Create Notification.
A notification can contain several thresholds and recipients. Each selected threshold represents a percentage of the organization’s monthly usage limit.

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Manage notifications

Each notification card shows its thresholds and recipients. Use its actions to:
  • review notification history;
  • change the thresholds or recipients; or
  • delete the notification.
Usage notifications provide visibility; they do not pause agents, stop calls, or change the organization’s plan.
Last modified on August 10, 2026