Carrier labeling and call delivery depend on factors outside Phonely, so no configuration can guarantee that a call will be answered or avoid a spam label. Use the campaign controls to remove preventable problems before launch.
Before launching
- Call only contacts you are permitted to contact.
- Remove contacts who have opted out or must not be called.
- Use an appropriate enabled number and routing method for the audience.
- Configure calling hours in the contact’s scheduling timezone.
- Set a calls-per-hour limit appropriate for the campaign, and add any do-not-dial days such as holidays.
- Test the flow, source mappings, routing, and voicemail behavior with numbers you control.
Phonely warns when calling hours extend outside 8:00 AM–9:00 PM, but you remain responsible for the rules that apply to each contact and jurisdiction.
Review campaign behavior
Start with a controlled audience and monitor the campaign’s queued and completed calls. Investigate unexpected delivery failures, answer patterns, outcomes, or opt-out requests before increasing volume.
Pause the campaign while correcting its contact source, calling hours, phone-number configuration, or flow behavior.
Phonely’s compliance controls and Do Not Call handling do not replace your own legal review, consent records, suppression lists, or operational monitoring.
