Agent Review - Phonely Documentation

Agent Review organizes issues that your team reports from calls. It provides a shared queue for moving an observed problem from review to resolution. Use Call History to investigate a call. Use Agent Review when the investigation needs to become tracked work.

Work through the queue

Issues are grouped by agent. Filter the queue by organization, date range, severity, or tags, then use the status tabs:

Status	Meaning
Open	Reported and waiting for work
In Progress	Actively being investigated or fixed
Resolved	Addressed and complete
Cancelled	Closed without further work
All	Every issue in the current scope

Open an issue to review its description, call context, transcript, tags, and other available details. Update the status as the work progresses.

Keep reviews actionable

Describe the observed behavior rather than only the expected fix.
Include enough call context for another person to reproduce or understand the issue.
Use severity for impact and tags for categorization.
Mark an issue resolved only after the relevant behavior has been checked.

Agent Review does not change an agent or flow. Make product changes in Agent Design, test them, then return to the issue to record its final status.

Last modified on August 10, 2026

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