/agent-review to jump to the first available organization, or open /agent-review/{orgId} directly when you already know which organization you want to review.
What Agent Review Is For
Use Agent Review to:- see open review issues grouped by agent
- prioritize issues by status, severity, and tags
- open the full issue detail sheet for transcript and call context
- update issue status as work moves from triage to resolution
Main Areas Of The Page
Status Tabs
The top of the page includes these tabs:OpenIn ProgressResolvedCancelledAll
Filters
Use the page filters to narrow the queue by:- organization
- date range
- severity
- tags
Issue Groups
Issues are grouped by agent so you can quickly see which agents have the most review work and how many issues are still open.Issue Detail Sheet
Selecting an issue opens a detail sheet where you can review the issue context and update it without leaving the page.Review Workflow
- Open
/agent-reviewor/agent-review/{orgId}. - Choose the correct organization.
- Select the status tab you want to work through.
- Apply date, severity, or tag filters if needed.
- Open an issue from the list.
- Review the transcript, recording, call links, tags, severity, and current status.
- Update the issue to
In Progress,Resolved,Cancelled, orOpenas appropriate.
Bulk Actions
If you select multiple issues, Phonely shows a bulk action toolbar. Use it to:- reopen issues
- mark issues as
In Progress - mark issues as
Resolved - mark issues as
Cancelled
Agent Review vs Other Review Pages
| Page | Use it for |
|---|---|
Call History | transcripts, recordings, summaries, and single-call analysis |
Call Events | event-by-event debugging for workflows and integrations |
Agent Review | issue tracking, triage, prioritization, and team follow-up |