Start Campaigns From Webhooks

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When To Use This Trigger

• Choose this option for continuous campaigns.
• Use it when leads arrive from a CRM, signup form, or backend service.
• Do not use it for one-time list uploads. Use CSV for that.

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Set Up The Webhook Trigger

1. Open /campaign/{agentId}.
2. Create or edit a campaign.
3. In the trigger step, choose a Continuous campaign and select Webhook.
4. Select the outbound call flow that should run for the campaign.
5. Copy the generated Webhook URL.
6. Send a sample POST request with JSON data.
7. Click Update Fields so Phonely can detect the payload fields.
8. Map the detected fields to the outbound variables used in the workflow.

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Example Payload

{
  "phone_number": "+15551234567",
  "first_name": "Jane",
  "appointment_id": "apt_123"
}

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Important Notes

• The receiver must send JSON with POST.
• Phonely updates the available field list only after a successful webhook test.
• If the payload shape changes later, run Update Fields again and review the variable mapping.
• Test the webhook before turning on production traffic.

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Rules

• ALWAYS confirm the payload includes the fields your workflow expects.
• NEVER launch the campaign before testing a sample webhook request.