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Every outbound campaign needs at least one enabled phone number. In Add Phone Numbers, choose from numbers already assigned to the agent or unassigned numbers available to the workspace. If the required number is not listed, select Import numbers from Twilio and complete the connection flow.

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Choose a routing method

The routing method controls which enabled number places each call: State- and country-based routing fall back to a random number from the enabled pool when no regional match is available.

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Map the dial-out number when needed

A campaign source can provide a specific dial-out number. Map Dial-out Number to the relevant source field only when each contact should determine which campaign number places the call. A non-empty mapped value overrides Weight, State, and Country routing. The value must match an enabled number in the campaign; otherwise, that contact fails instead of using another number. An empty or unmapped value uses the campaign’s configured routing method.

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Verify the numbers

Before launching the campaign:
  1. Confirm that every intended number is enabled.
  2. For Weight Routing, confirm that the weights total 100%.
  3. For regional routing, test a matching contact and a contact that requires the fallback pool.
  4. Place a controlled outbound call and verify the number shown to the recipient.
Last modified on August 10, 2026