Skip to main content
Use Report issue to tell Phonely about a product problem, confusing behavior, performance concern, billing issue, or idea. Reports include useful context from the part of the app where you open them.

Open a report

You can open Report an issue or idea in several ways:
  • Select Report issue from the app sidebar or profile menu.
  • Open global search, search for the problem or reporting action, and select Report issue.
  • Press Command + B on macOS or Ctrl + B on Windows.
  • Select Report issue from an application error screen when the option is available.
  • Report an Ask AI conversation or response from the assistant panel.

Describe the issue or idea

Choose the type that best matches your report: Select Low, Medium, or High based on the impact on your work, then describe what happened or what you would like to improve. The description is required. For a problem, open Add details for investigation when steps to reproduce, the expected behavior, or the actual result would help explain it. For an idea, describe the improvement and why it would be useful.

Attach supporting media

You can browse for files, drag them into the report, or paste a screenshot. A report can include up to three attachments:
  • PNG, JPEG, WebP, or GIF images up to 25 MB each
  • MP4, MOV, or WebM videos up to 100 MB each
Wait for each upload to finish before sending the report. Remove any attachment that fails to upload.
Remove credentials and customer information that is not needed to investigate the report before attaching or entering it.

Understand the included context

Phonely includes the current page and basic device context with the report. Reports opened from a supported feature can also include diagnostic context for that feature, helping the team investigate without requiring you to copy technical identifiers manually. This context supplements your description. Include the visible symptom, the outcome you expected, and any timing or scope that would help reproduce the problem.

Report an Ask AI issue

Open More Ask AI options and select Report Ask AI issue to report the current conversation. To report one response, point to the response and select the bug icon beneath it. Phonely includes the relevant conversation diagnostics with either report. If the support team asks for identifiers separately, open More Ask AI options and select Copy diagnostic details. See Ask AI for more about assistant conversations and context.

After you send the report

A successful submission shows a report number. The Phonely team reviews the submitted details and may follow up when more information is needed.
Last modified on August 17, 2026