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Use End Call when the agent should play a final message and end the call. It is terminal for the live conversation, so the flow does not continue to another live-call block.

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Configure the closing message

Choose how End Call creates the final message: With Fixed, enter the wording in End Call Message. With Promptable, use End Call Message Prompt to describe the closing the agent should generate. Select values from Available Variables when the message or prompt needs information from earlier blocks. Keep the closing concise and do not invite another response—the call ends after the message. Use End Call’s message instead of adding another block only to say goodbye.

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Reject an inbound call before the conversation

Place End Call on a pre-call rejection path when an inbound call should not reach the Greeting. It plays a Fixed message and ends the call. For example, connect it after a pre-call Filter or data check that identifies a blocked, ineligible, or unsupported caller. Promptable mode is not available for a pre-call End Call block.

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Run post-call blocks

A live-call End Call block can connect to post-call blocks. Those blocks run after calls that reach that End Call block; they do not continue the live conversation. To record why the call ended, use Call Outcome Tagging.
Last modified on July 17, 2026