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Use Delay to wait before running the connected post-call blocks. It schedules the rest of that path for later; it does not pause the live conversation.

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Configure the delay

  1. Connect the post-call path to Delay.
  2. In Time Delayed For, enter a whole number or select an available variable that resolves to one.
  3. Choose Minutes, Hours, or Days. The duration must be at least one minute.
  4. Connect Delay to every post-call block that should run after the wait.
The wait starts when the post-call path reaches Delay. If Delay is the first post-call block, its duration is counted from the end of the call.

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Build the delayed path

The delayed path retains the call’s available variables, so later blocks can use information collected during the call. For example, place Delay before Send SMS to send a follow-up message the next day. Two Delay blocks cannot connect directly to each other. Set one Delay to the total wait required before its connected blocks run.
Last modified on July 17, 2026