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The Home page gives you a quick way to understand how your Phonely workspace is performing and where to go next. Think of this page as your starting point for daily monitoring and quick navigation.
Assetshomepage
The home page helps you answer common questions such as:
  • How many calls have my agents handled recently?
  • Are call volumes increasing or dropping?
  • What kinds of call outcomes are showing up?
  • Which agents should I review more closely?
  • Do I need to open Call History, Analytics, or Billing next?
  • Can Phonely help me investigate this without searching manually?

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Choose your reporting scope

Before reviewing the numbers on this page, set the scope of the data you want to see. You can do this with:
  • The date range filter
  • The agent filter
These two controls determine what the rest of the page shows.

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Select a date range

Use the date selector to choose the time period you want to review. The date picker includes preset ranges such as: Today, Last 7 days, Last 14 days, Last 30 days or Last 90 days These presets make it easy to switch quickly between common reporting windows. You can also choose a custom date range using the calendar panel. This is useful when you want to review a specific time period that does not match one of the preset options. Choose a shorter range when you want to inspect recent behavior more closely. Choose a longer range when you want a broader overview of trends. After you change the date range, the Home page updates the overview metrics, recent calls, and call volume chart automatically.

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Filter by agent

Use the agent filter to choose which agent’s metrics you want to view on the Home page. By default, the page can show data for all agents, but you can narrow the view to one or more selected agents. Once selected, the overview cards, recent calls, and call volume chart update to reflect only those agents. This is useful when you want to focus on a specific agent instead of reviewing workspace-wide activity.

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Overview cards for a quick health check

Once your filters are set, the metric cards give you a fast summary of what has happened during that period. These cards help you answer:
  • How many calls were answered
  • How much total call time was handled
  • How much value or cost savings were generated
  • How many calls were resolved
Use these cards as a high-level checkpoint, not as the final source of truth. If a number looks unusual, use the linked action on the card to go deeper.

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Calls Answered

Use this card to quickly understand handled call volume. This is usually the first number to check when asking:
  • Are my agents being used?
  • Was activity higher or lower than expected?
If you want to inspect the actual calls behind this number, open call history.

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Minutes

Use this card when you want to understand total call time, not just count. This is useful when:
  • Call counts are stable but handling time may be changing
  • You want to estimate workload
  • You want to compare short interactions vs longer support conversations
If you want deeper performance analysis, open performance analytics.

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Cost Saved

Use this card to understand the value generated by your agents during the selected period. This is helpful for:
  • internal reporting
  • operational impact checks
  • comparing value over time
If you want to understand related charges or billing context, open billing.

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Resolved

Use this card to see how many calls were marked as resolved. This is useful when you want to know whether calls are ending successfully, not just being answered. If this number seems low or inaccurate, review your outcomes and classifications.

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Recent Calls

The recent calls section helps you move from summary metrics to real examples. Use it when you want to quickly check:
  • What callers are experiencing
  • Which outcomes are appearing most often
  • Whether hangups are happening frequently
  • Whether recent calls look normal
This section is especially useful when the top-level numbers look fine, but you still want to understand what those calls actually were. Review recent calls when you want to spot patterns such as:
  • Many calls ending in Greeting Hangup
  • Repeated Unknown Caller entries
  • Recurring outcomes like Inquiry Clarified
  • Very short calls that may signal drop-offs
  • Specific call types you may want to inspect in detail
If something looks unusual, open View all to go to the full call history page. Click an individual call to view the highlights of a specific call.

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Call Volume

The call volume chart helps you understand how activity changes over time. Use it when you want to answer questions such as:
  • Are calls increasing or dropping?
  • Was there a spike in call traffic?
  • Has activity changed recently?
  • Do inbound and outbound patterns look normal?
Callvolume
This chart is useful because it shows trend, not just totals. A spike in the chart may mean:
  • Increased customer demand
  • A campaign drove more calls
  • An issue caused more support traffic
If you see a sharp change in volume, open performance analytics to investigate further.

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A practical way to use the Home page

A simple workflow for using the Home page well is:

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1. Set your filters

Choose the date range and agent scope first.

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2. Scan the overview cards

Check whether call count, minutes, cost saved, and resolved values look normal.

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3. Review Recent Calls

Look for repeated outcomes, short calls, or anything unusual.

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4. Check the Call Volume chart

See whether activity is rising, falling, or spiking.

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5. Go deeper only where needed

Use the related links to open:
  • Call History
  • Analytics
  • Billing
  • Outcome setup

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6. Use Ask AI if you want help interpreting or changing something

This can save time when you already know the question you want answered.