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Review Individual Calls

  1. Open /call-history/{agentId}.
  2. Filter the call list by date, outcome, or other available dimensions.
  3. Open the target call.
  4. Review transcript, recording, and available AI analysis.

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Review Flagged Issues

  1. Open /agent-review/{orgId}.
  2. Choose the relevant status tab: Open, In Progress, Resolved, Cancelled, or All.
  3. Apply the date range, severity, or tag filters.
  4. Open the issue sheet.
  5. Update status, severity, tags, or review note as needed.
  1. Open /performance/{agentId}.
  2. Select the required date range.
  3. Review charts or saved views.
  4. Open Data Tables when the task requires tabular breakdowns instead of charts.

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Review Call Paths

  1. Open /call-paths/{agentId}.
  2. Apply the same date and filter context used for the performance review.
  3. Inspect the branch map to identify common or failing paths.

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Review Event Logs

  1. Open /event/{agentId}.
  2. Filter by event type, status, or time range.
  3. Open a row to inspect the full event payload.

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Rules

  • IF the task is transcript or recording review, THEN start in Call History.
  • IF the task is issue tracking or review triage, THEN use Agent Review.
  • IF the task is metric or trend analysis, THEN start in Performance.
  • IF the task is branch/path debugging, THEN use Call Paths.
  • IF the task is event-level integration or execution debugging, THEN use Call Events.