Configure the recipient and message
Both fields are required and support variables. For a fixed recipient, use international format, such as
+12125551234. When using a variable, make sure its value includes the country code.
Keep the content concise. For example:
Your appointment is confirmed for appointment_time.
Select appointment_time from Available Variables rather than typing the variable name as plain text.
Phonely selects the sending number automatically for the agent. It cannot be changed in the Send SMS block.
The block can use only variables available before it runs. For supported options under Advanced Settings, see Common Block Settings.
Verify delivery
Flow tests execute the block and can send a real SMS. Use a phone number you control and confirm that the recipient, fixed text, and variable values resolve correctly. During a Web Chat test, expand Send a text message in the action trace. After a phone call, open Call Details, select Blocks, and expand Send a text message. Review the recipient, message content, and delivery status.Troubleshooting
The message is sent to the wrong number
The message is sent to the wrong number
Check the value selected in Phone Number and the value stored for that variable during the call. If the system caller number is not the intended recipient, collect or select the correct phone number earlier in the flow.
The message is not delivered
The message is not delivered
Confirm that Phone Number resolves to a valid number with its country code, then review the delivery status in Call Details. A message can be accepted for sending and later fail during delivery.
The message contains a missing or incorrect value
The message contains a missing or incorrect value
Confirm that the selected variable is available before the Send SMS block runs and that its source block stored the expected value. Test the route that produces that value again.