Configure recipients
Add recipients to either section:
Enter fixed recipients or select values from Available Variables. Add as many email addresses and phone numbers as needed, and leave a section empty when you do not want to use that channel.
Each email variable must resolve to a valid email address. Each phone number variable must resolve to a valid number with its country code, such as
+12125551234.
You configure only the recipients. Phonely controls the notification content and selects the sending address or phone number automatically.
Verify the notifications
This block does not have a block-level test. Use recipients you control, then complete a test call that reaches the connected live-call block. Confirm that each configured channel receives the notification and that variable recipients resolve to the intended addresses or numbers.Troubleshooting
No notification is received
No notification is received
Confirm that the call reached the live-call block connected to the notification. Then check that email addresses are valid, phone numbers include their country code, and recipient variables stored the expected values. For missing email, also check the recipient’s spam or junk folder.
The notification needs different content
The notification needs different content
Email & SMS Notification uses Phonely’s automatic call report and summary. Use Send Email or Send SMS when you need to write the message yourself.