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Vision is a legacy block and is not recommended for new flows. Website changes may cause its tasks to fail.
Use Vision to start an external webpage automation task during a live call in an inbound or outbound flow. Phonely sends the URL, objective, success criteria, and any additional information to the service.
The flow continues after the service accepts the task. It does not wait for completion, and later blocks cannot use the task result.

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Configure the task

Keep the objective focused on one task and make the success criteria observable. For example:
  • Objective: Submit the contact form with the provided customer details
  • Success Criteria: The website displays a confirmation that the form was submitted
The objective, success criteria, and additional information can use variables available at the block.

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Test the task

The Test tab uses separate test values and starts a real task on the specified webpage.
  1. Use a webpage and account that are safe for testing.
  2. Enter a test URL, objective, success criteria, and any additional information.
  3. Select Initiate Task.
  4. Review the task status, steps, and available screenshots.
You can cancel the task before it completes. Test again whenever the webpage or its interaction flow changes.

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Limitations

  • Websites that require authentication, verification challenges, or unpredictable interactions may not work reliably.
  • Ask AI does not create or configure Vision blocks.
  • Prefer API Request or an integration when the service provides a supported alternative.

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Troubleshooting

Confirm that the test URL, objective, and success criteria are present. The Test tab uses its own values rather than the values configured for the live flow.
Confirm that the webpage is still accessible and that its layout or interaction flow has not changed. Simplify the objective and success criteria, then run another controlled test.
Last modified on July 17, 2026