What It Does:
  • Checks current time and date against defined conditions
  • Routes calls based on business hours, holidays, or special events
  • Handles different logic for weekdays vs weekends
  • Supports multiple timezone configurations
Key Features:
  • Time Ranges: Business hours, specific time slots
  • Day of Week: Different logic for weekdays/weekends
  • Date-based: Special handling for holidays or events
  • Timezone Support: Handle multiple timezones
  • Dynamic Scheduling: Adjust based on calendar events
Configuration Options:
  • Business Hours: Define operating hours
  • Weekend Logic: Different handling for weekends
  • Holiday Calendar: Special dates and events
  • Timezone: Set appropriate timezone
  • Custom Time Slots: Specific time-based routing
Testing Tips:
  • Test during and outside business hours
  • Verify weekend vs weekday logic
  • Check timezone handling and accuracy
  • Validate holiday logic and special events
Common Use Cases:
  • Business hours routing
  • Emergency service availability
  • Appointment scheduling windows
  • Support availability by time
  • Holiday and weekend handling