What It Does:
  • Welcomes the caller with an initial message
  • Captures caller information (phone number, timestamp)
  • Sets up initial variables for the conversation
  • Determines how the call should be routed
Key Features:
  • Welcome Message: Customizable greeting played to the caller
  • Caller ID Detection: Automatically captures the caller’s phone number
  • Initial Variables: Set default values for call variables
  • Flow Parameters: Configure call settings and routing logic
Configuration Options:
  • Greeting Text: What the AI says when the call starts
  • Voice Selection: Choose from multiple voice options
  • Initial Variables: Set starting values for important data
  • Call Routing: Determine which flow path to take
Testing Tips:
  • Test with different caller IDs to ensure proper detection
  • Verify your welcome message sounds natural and professional
  • Check that initial variables are set correctly
  • Test call routing logic with various scenarios
Common Use Cases:
  • Customer service hotlines
  • Appointment booking systems
  • Lead qualification calls
  • Order status inquiries