What It Does:
  • Evaluates conditions to determine conversation direction
  • Routes to different blocks based on variable values
  • Provides fallback paths when conditions aren’t met
  • Enables complex decision-making in conversations
Key Features:
  • Condition Types:
    • Variable Comparison: Check variable values
    • Time-based: Route based on time/date
    • Caller-based: Route based on caller information
    • Custom Logic: Complex conditional expressions
  • Multiple Paths: Route to different blocks based on conditions
  • Default Path: Fallback when no conditions match
Configuration Options:
  • Conditions: Define multiple conditional checks
  • Priority: Order of condition evaluation
  • Default Path: What to do if no conditions match
  • Custom Logic: Complex conditional expressions
Testing Tips:
  • Test all condition types with various scenarios
  • Verify routing logic and path selection
  • Check default path behavior when no conditions match
  • Validate complex conditions and edge cases
Common Use Cases:
  • Routing based on caller type
  • Time-based call handling
  • Service level routing
  • Geographic routing
  • Priority-based escalation