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Post-Call Webhook

The post-call webhook delivers real-time notifications and detailed call data after each call ends, enabling powerful integrations and analytics.

Key Benefits

  • Real-time call data delivery
  • Rich insights for business intelligence
  • Seamless integration with existing systems
  • Enables automated workflows and actions

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Webhook Data

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Common Use Cases

CRM Integration

Automatically update customer records with call outcomes and next steps.

Quality Assurance

Flag calls for review based on predefined criteria or sentiment analysis.

Automated Follow-ups

Trigger follow-up actions based on call content or outcomes.

Performance Analytics

Feed data into analytics tools for agent performance tracking and training.

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Security Considerations

To ensure the security of your webhook:
  • Use HTTPS URLs for your endpoint
  • Implement proper authentication
  • Regularly rotate your webhook secrets

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Configuring the Webhook

1

Navigate to Settings

Go to “Agent” > “Setting” > “General” in your control panel
2

Find Webhook Section

Locate the “Webhook” section
3

Enter Webhook URL

Input your secure HTTPS webhook URL
4

Save Configuration

Click “Save” to activate your webhook
For detailed API specifications and data schemas, refer to our API Documentation.