Intro
Post-Call Webhook
The post-call webhook delivers real-time notifications and detailed call data after each call ends, enabling powerful integrations and analytics.
Key Benefits
- Real-time call data delivery
- Rich insights for business intelligence
- Seamless integration with existing systems
- Enables automated workflows and actions
Webhook Data
Common Use Cases
CRM Integration
Automatically update customer records with call outcomes and next steps.
Quality Assurance
Flag calls for review based on predefined criteria or sentiment analysis.
Automated Follow-ups
Trigger follow-up actions based on call content or outcomes.
Performance Analytics
Feed data into analytics tools for agent performance tracking and training.
Security Considerations
To ensure the security of your webhook:
- Use HTTPS URLs for your endpoint
- Implement proper authentication
- Regularly rotate your webhook secrets
Configuring the Webhook
Navigate to Settings
Go to “Agent” > “Setting” > “General” in your control panel
Find Webhook Section
Locate the “Webhook” section
Enter Webhook URL
Input your secure HTTPS webhook URL
Save Configuration
Click “Save” to activate your webhook
For detailed API specifications and data schemas, refer to our API Documentation.