What It Does:
  • Presents questions to the caller
  • Handles different response types (yes/no, multiple choice, open-ended)
  • Routes conversation based on responses
  • Manages timeouts and unclear responses
Key Features:
  • Question Types:
    • Yes/No: Binary responses with clear routing
    • Multiple Choice: Predefined options for selection
    • Open Ended: Free-form responses with analysis
  • Response Validation: Check for expected formats
  • Follow-up Logic: Handle different response types
  • Timeout Handling: Manage silence or unclear responses
Configuration Options:
  • Question Text: What to ask the caller
  • Question Type: Yes/No, multiple choice, or open-ended
  • Response Options: Available choices for multiple choice
  • Timeout: Maximum time to wait for response
  • Follow-up Actions: What to do based on response
Testing Tips:
  • Test all question types with various responses
  • Verify response handling and routing logic
  • Check timeout scenarios and fallback behavior
  • Validate follow-up logic and conversation flow
Common Use Cases:
  • Customer satisfaction surveys
  • Service preference selection
  • Problem identification
  • Appointment scheduling preferences
  • Product interest qualification