Post Call Webhook
Overview
The post call webhook allows you to receive real-time notifications after each call ends. This webhook sends a POST request to your specified URL containing detailed information about the completed call.
Request Format
When a call ends, our system will send a POST request to your configured URL. The request body will contain data in JSON format.
Security Considerations
To ensure the security of your webhook, we recommend: Using an HTTPS URL
Configuring the Webhook
You can configure the post call webhook URL in the “Agent” > “Setting” > “General” > “Webhook” section of your control panel.
Response
List of action items identified during the call
Name of the agent handling the call
Indicator of AI's success in handling the call
Phone number of the agent
Direction of the call (inbound/outbound)
Date string when the call ended
Name of the caller
Unique identifier for the call
Date string when the call started
Phone number of the customer
URL to access the call dashboard
Duration of the call in seconds
Reason for the call ending
Indicator if follow-up is required
Reason for any required follow-up
Key points or highlights from the call
Detailed summary of the call
Any specific date mentioned during the call
Email address mentioned during the call
Any specific time mentioned during the call
Main purpose or topic of the call
URL to access the call recording
Overall sentiment of the call
Brief summary of the call
Main topic or category of the call
Structured transcript of the call
Full text transcript of the call
List of questions that were not answered during the call