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GET
Get call analysis

Authorizations

Authorization
string
header
required

An org API key: Authorization: Bearer phk_…

Headers

Phonely-Organization
string | null

Optional. Must be the key's org.

Path Parameters

id
string
required

The agent's ID.

Response

Successful Response

What is worked out from each of an agent's calls after it ends.

agent_id
string
required

The agent's ID.

analytics_fields
AnalyticsField · object[]
required

The custom fields filled in for each call.

object
string
default:agent_call_analysis
required

The type of this object, always agent_call_analysis.

Allowed value: "agent_call_analysis"
opportunity_analysis
OpportunityAnalysis · object | null
required

What callers were after when they dropped off. null when it was never turned on.

sentiment_definitions
SentimentDefinitions · object
required

How call sentiment is judged.