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POST
/
report-call-error
Report an issue with a call
curl --request POST \
  --url https://app.phonely.ai/api/report-call-error \
  --header 'Content-Type: application/json' \
  --header 'X-Authorization: <api-key>' \
  --data '
{
  "uid": "<string>",
  "agentId": "<string>",
  "callId": "<string>",
  "email": "[email protected]",
  "reason": "<string>"
}
'
import requests

url = "https://app.phonely.ai/api/report-call-error"

payload = {
    "uid": "<string>",
    "agentId": "<string>",
    "callId": "<string>",
    "email": "[email protected]",
    "reason": "<string>"
}
headers = {
    "X-Authorization": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)
const options = {
  method: 'POST',
  headers: {'X-Authorization': '<api-key>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    uid: '<string>',
    agentId: '<string>',
    callId: '<string>',
    email: '[email protected]',
    reason: '<string>'
  })
};

fetch('https://app.phonely.ai/api/report-call-error', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://app.phonely.ai/api/report-call-error",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'uid' => '<string>',
    'agentId' => '<string>',
    'callId' => '<string>',
    'email' => '[email protected]',
    'reason' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "X-Authorization: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}
package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://app.phonely.ai/api/report-call-error"

	payload := strings.NewReader("{\n  \"uid\": \"<string>\",\n  \"agentId\": \"<string>\",\n  \"callId\": \"<string>\",\n  \"email\": \"[email protected]\",\n  \"reason\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("X-Authorization", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.post("https://app.phonely.ai/api/report-call-error")
  .header("X-Authorization", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"uid\": \"<string>\",\n  \"agentId\": \"<string>\",\n  \"callId\": \"<string>\",\n  \"email\": \"[email protected]\",\n  \"reason\": \"<string>\"\n}")
  .asString();
require 'uri'
require 'net/http'

url = URI("https://app.phonely.ai/api/report-call-error")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["X-Authorization"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"uid\": \"<string>\",\n  \"agentId\": \"<string>\",\n  \"callId\": \"<string>\",\n  \"email\": \"[email protected]\",\n  \"reason\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body
{
  "success": true
}
{
  "error": "<string>",
  "message": "<string>"
}
{
  "error": "<string>",
  "message": "<string>"
}
{
  "error": "<string>",
  "message": "<string>"
}
{
  "error": "<string>",
  "message": "<string>"
}
Reports an error or issue with a specific call to help improve the service.

​
Request

Method: POST
Endpoint: /api/report-call-error
Headers:
  • X-Authorization: Your API key (required)
  • Content-Type: application/json
Request Body: 
{
  "uid": "string",
  "agentId": "string",
  "callId": "string",
  "email": "string",
  "reason": "string"
}
Parameters:
  • uid (string, required): Your user ID
  • agentId (string, required): The ID of the agent that received the call
  • callId (string, required): The ID of the call with the error
  • email (string, required): Your email address for follow-up
  • reason (string, required): Description of the error or issue

​
Response

Success Response (200): 
{
  "success": true
}
Error Responses:
  • 400 Bad Request: Invalid request body
  • 401 Unauthorized: Invalid or missing API key, or insufficient permissions
  • 404 Not Found: Call not found or invalid call ID
  • 500 Internal Server Error: Server error or problem submitting the error report

​
Example

curl -X POST https://app.phonely.ai/api/report-call-error \
  -H "X-Authorization: your-api-key" \
  -H "Content-Type: application/json" \
  -d '{
    "uid": "user123",
    "agentId": "agent456",
    "callId": "call789",
    "email": "[email protected]",
    "reason": "Agent did not respond properly to customer questions"
  }'

​
Notes

  • This endpoint helps improve the service by collecting feedback on call issues
  • The error report will be sent to the Phonely team for review
  • A link to the call history will be included in the error report

Authorizations

​
X-Authorization
string
header
required

Body

application/json
​
uid
string
required

User ID

​
agentId
string
required

ID of the agent involved in the call

​
callId
string
required

ID of the call being reported

​
email
string<email>
required

Email address for feedback communication

​
reason
string
required

Detailed explanation of the issue or feedback

Response

Error report submitted successfully

​
success
boolean

Indicates if the report was submitted successfully

Last modified on July 11, 2026