Report Call Error

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Request

• X-Authorization: Your API key (required)
• Content-Type: application/json

{
  "uid": "string",
  "agentId": "string",
  "callId": "string",
  "email": "string",
  "reason": "string"
}

• uid (string, required): Your user ID
• agentId (string, required): The ID of the agent that received the call
• callId (string, required): The ID of the call with the error
• email (string, required): Your email address for follow-up
• reason (string, required): Description of the error or issue

​

Response

{
  "success": true
}

• 400 Bad Request: Invalid request body
• 401 Unauthorized: Invalid or missing API key, or insufficient permissions
• 404 Not Found: Call not found or invalid call ID
• 500 Internal Server Error: Server error or problem submitting the error report

​

Example

curl -X POST https://app.phonely.ai/api/report-call-error \
  -H "X-Authorization: your-api-key" \
  -H "Content-Type: application/json" \
  -d '{
    "uid": "user123",
    "agentId": "agent456",
    "callId": "call789",
    "email": "[email protected]",
    "reason": "Agent did not respond properly to customer questions"
  }'

​

Notes

• This endpoint helps improve the service by collecting feedback on call issues
• The error report will be sent to the Phonely team for review
• A link to the call history will be included in the error report