> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phonely.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Outbound Compliance

> Prepare an outbound campaign responsibly and reduce avoidable delivery problems.

Carrier labeling and call delivery depend on factors outside Phonely, so no configuration can guarantee that a call will be answered or avoid a spam label. Use the campaign controls to remove preventable problems before launch.

## Before launching

1. Call only contacts you are permitted to contact.
2. Remove contacts who have opted out or must not be called.
3. Switch on appropriate numbers and choose a routing method that fits the audience.
4. Configure calling hours in the contact's scheduling timezone.
5. Set a calls-per-hour limit appropriate for the campaign, and add any do-not-dial days such as holidays.
6. Test the flow, source mappings, routing, and voicemail behavior with numbers you control.

Phonely warns when calling hours extend outside 8:00 AM–9:00 PM, but you remain responsible for the rules that apply to each contact and jurisdiction.

## Review campaign behavior

Start with a controlled audience and monitor the campaign's queued and completed calls. Investigate unexpected delivery failures, answer patterns, outcomes, or opt-out requests before increasing volume.

Pause the campaign while correcting its contact source, calling hours, phone-number configuration, or flow behavior.

<Warning>
  Phonely's compliance controls and Do Not Call handling do not replace your own legal review, consent records, suppression lists, or operational monitoring.
</Warning>


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