> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phonely.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Report Issues and Ideas

> Send product feedback with the context Phonely needs to investigate it.

Use **Report issue** to tell Phonely about a product problem, confusing behavior, performance concern, billing issue, or idea. Reports include useful context from the part of the app where you open them.

## Open a report

You can open **Report an issue or idea** in several ways:

* Select **Report issue** from the app sidebar or profile menu.
* Open [global search](/get-started/navigation-and-shortcuts), search for the problem or reporting action, and select **Report issue**.
* Press `Command + B` on macOS or `Ctrl + B` on Windows.
* Select **Report issue** from an application error screen when the option is available.
* Report an Ask AI conversation or response from the assistant panel.

## Describe the issue or idea

Choose the type that best matches your report:

| Type                   | Use it for                                   |
| ---------------------- | -------------------------------------------- |
| **Bug**                | Product behavior that is broken or incorrect |
| **Platform idea**      | A product improvement or new capability      |
| **Confusing behavior** | An experience that works but is unclear      |
| **Performance**        | Slow, delayed, or unresponsive behavior      |
| **Billing**            | A billing-related question or problem        |
| **Other**              | Feedback that does not fit another type      |

Select **Low**, **Medium**, or **High** based on the impact on your work, then describe what happened or what you would like to improve. The description is required.

For a problem, open **Add details for investigation** when steps to reproduce, the expected behavior, or the actual result would help explain it. For an idea, describe the improvement and why it would be useful.

## Attach supporting media

You can browse for files, drag them into the report, or paste a screenshot. A report can include up to three attachments:

* PNG, JPEG, WebP, or GIF images up to 25 MB each
* MP4, MOV, or WebM videos up to 100 MB each

Wait for each upload to finish before sending the report. Remove any attachment that fails to upload.

<Warning>
  Remove credentials and customer information that is not needed to investigate the report before attaching or entering it.
</Warning>

## Understand the included context

Phonely includes the current page and basic device context with the report. Reports opened from a supported feature can also include diagnostic context for that feature, helping the team investigate without requiring you to copy technical identifiers manually.

This context supplements your description. Include the visible symptom, the outcome you expected, and any timing or scope that would help reproduce the problem.

## Report an Ask AI issue

Open **More Ask AI options** and select **Report Ask AI issue** to report the current conversation. To report one response, point to the response and select the bug icon beneath it. Phonely includes the relevant conversation diagnostics with either report.

If the support team asks for identifiers separately, open **More Ask AI options** and select **Copy diagnostic details**. See [Ask AI](/key-concepts/ask-ai) for more about assistant conversations and context.

## After you send the report

A successful submission shows a report number. The Phonely team reviews the submitted details and may follow up when more information is needed.