> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phonely.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Learn how your business can benefit from Phonely

## What is Phonely?

<Frame>
  <img src="https://mintcdn.com/phonely/RfQ0u5YpsXoCeebJ/assets/phonely-hero.png?fit=max&auto=format&n=RfQ0u5YpsXoCeebJ&q=85&s=b329db3fdc4c316635fbde17cf78384e" alt="Phonely flow builder with a live call in progress" width="3010" height="1658" data-path="assets/phonely-hero.png" />
</Frame>

Phonely is a platform for building voice AI agents that handle phone calls. You design conversations visually, connect your tools, and deploy — no code required.

* Make and receive calls on Phonely numbers or your own carrier
* Route, schedule, and escalate to humans based on rules you define
* Connect to calendars, CRMs, and any REST API
* Track calls with analytics, A/B testing, and call path visualization

<Info>
  Want to jump right in? [Get started for free](https://phonely.ai).
</Info>

## **Features you won't find anywhere else**

<Columns cols={2}>
  <Card title="Outbound Campaigns" icon="phone" iconType="solid" href="/outboundcalling/createaoutboundcallingcampaign/" cta="Build your first outbound flow">
    <img src="https://mintcdn.com/phonely/iCxxv_3GatFhm6IZ/images/placeholder-outbound-campaigns.png?fit=max&auto=format&n=iCxxv_3GatFhm6IZ&q=85&s=6ff345c1358f88eaba473a948fae10ca" alt="Outbound Campaigns" style={{ width: "100%", height: "180px", objectFit: "cover", borderRadius: "8px", pointerEvents: "none" }} width="932" height="671" data-path="images/placeholder-outbound-campaigns.png" />

    Automate reminders, follow-ups, and reactivation campaigns via CSV, Google Sheet, or API.
  </Card>

  <Card title="A/B Testing" icon="shuffle" iconType="solid" href="/testing/ab-testing/" cta="Learn about A/B testing">
    <img src="https://mintcdn.com/phonely/iCxxv_3GatFhm6IZ/images/placeholder-ab-testing.png?fit=max&auto=format&n=iCxxv_3GatFhm6IZ&q=85&s=4a765196e6496fed23cbbc9c3b2e7e0b" alt="A/B Testing" style={{ width: "100%", height: "180px", objectFit: "cover", borderRadius: "8px", pointerEvents: "none" }} width="709" height="511" data-path="images/placeholder-ab-testing.png" />

    Test prompts, voices, and strategies then roll out winning variations in one click.
  </Card>
</Columns>

<Columns cols={2}>
  <Card title="Realtime AI reasoning" icon="brain-circuit" iconType="solid" href="/key-concepts/plan-your-agent/" cta="See how reasoning works">
    <img src="https://mintcdn.com/phonely/iCxxv_3GatFhm6IZ/images/placeholder-realtime-reasoning.png?fit=max&auto=format&n=iCxxv_3GatFhm6IZ&q=85&s=690c0dfabce1e845509852514c0ea6d0" alt="Realtime AI Reasoning" style={{ width: "100%", height: "180px", objectFit: "cover", borderRadius: "8px", pointerEvents: "none" }} width="665" height="464" data-path="images/placeholder-realtime-reasoning.png" />

    See why your AI made each decision in real time no added latency.
  </Card>

  <Card title="Advanced AI call analytics" icon="chart-line" iconType="solid" href="/call-history-ai-analytics/call-history-ai-analytics" cta="Explore analytics">
    <img src="https://mintcdn.com/phonely/iCxxv_3GatFhm6IZ/images/placeholder-call-analytics.png?fit=max&auto=format&n=iCxxv_3GatFhm6IZ&q=85&s=0204e680360d897fe702fb6dc66c883b" alt="Advanced AI Call Analytics" style={{ width: "100%", height: "180px", objectFit: "cover", borderRadius: "8px", pointerEvents: "none" }} width="512" height="437" data-path="images/placeholder-call-analytics.png" />

    AI-powered summaries, sentiment tracking, topic clustering, and path analysis.
  </Card>
</Columns>

## Popular use cases

<CardGroup cols={2}>
  <Card title="Inbound Support & Escalation" icon="headphones" iconType="solid">
    Handle customer calls automatically. Route to the right person when needed. Ideal for replacing or augmenting front-line agents.
  </Card>

  <Card title="Lead Qualification & Sales" icon="phone-call" iconType="solid">
    Qualify leads 24/7 and warm-transfer to your sales team.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Appointment Scheduling" icon="calendar" iconType="solid">
    Book, reschedule, or cancel appointments automatically.\
    Integrate with Google Calendar or your scheduling API
  </Card>

  <Card title="Outbound Reminders & Reactivation" icon="phone-outgoing" iconType="solid">
    Re-engage customers with automated outbound campaigns. \
    Send reminders, confirmations, or follow-ups with retry logic and voicemail detection built in.
  </Card>
</CardGroup>

## About Phonely

Built by a team of AI researchers and audio engineers in San Francisco. Backed by Y Combinator. [We're hiring.](https://www.ycombinator.com/companies/phonely/jobs)

<img src="https://mintcdn.com/phonely/G0ZRZQ-4e8RmTPaJ/images/IMG_8332.jpg?fit=max&auto=format&n=G0ZRZQ-4e8RmTPaJ&q=85&s=9d8dc5873f91641b5f0e790341201a3b" alt="IMG 8332 Jp" width="4032" height="3024" data-path="images/IMG_8332.jpg" />

<CardGroup cols={1}>
  <Card title="Ready to build?" icon="rocket" iconType="solid" href="/get-started/quick-start/" cta="Quick Start">
    Create your first voice agent in minutes.
  </Card>
</CardGroup>

## Frequently Asked Questions

<Accordion title="Do I need to know how to code?">
  No. The Flow Builder is fully no-code - drag-and-drop blocks with prompts.

  For advanced use cases, you can use custom APIs, webhooks, and cURL imports.
</Accordion>

<Accordion title="Can Phonely integrate with my CRM or scheduling software?">
  Yes. Phonely connects to Google Calendar, HubSpot, Salesforce, Zapier, and any REST API.

  If there’s no native integration, you can import any API from a cURL command using the [API Request block](/blocks/live-call-actions/api-request).
</Accordion>

<Accordion title="How do I train my AI agent?">
  Upload your knowledge base (FAQs, SOPs, or website) and define your call flows. Each flow includes talk blocks, integrations, variables, and post-call actions. Ask AI can help generate prompts and connect APIs.
</Accordion>

<Accordion title="Can Phonely make outbound calls?">
  Yes. Upload a CSV, connect a Google Sheet, or use an API. Outbound campaigns include voicemail detection, retry logic, and DNC compliance tools. See [Outbound Campaigns](/outboundcalling/createaoutboundcallingcampaign).
</Accordion>

<Accordion title="What analytics are available?">
  Call summaries, sentiment analysis, topic clustering, A/B testing results, call path visualization, and performance metrics. See [Analytics](/call-history-ai-analytics/call-history-ai-analytics).
</Accordion>

<Accordion title="Does Phonely support multiple languages?">
  Yes. Configure voices for English, Spanish, French, and many others, including regional accents and custom voice cloning.
</Accordion>

<Accordion title="Is Phonely SOC 2, HIPAA, PCI, or GDPR compliant?">
  Yes. Data is encrypted in transit and at rest. See [Compliance Settings](/agent-design/compliance-settings) for details.
</Accordion>