> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phonely.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Home

> Use Home to ask Ask AI for help and review call activity across selected agents and dates.

Home combines two starting points: an Ask AI prompt for product or agent work, and an overview of recent call activity. Use it when you want to begin with a question or check activity across several agents without opening each agent first.

<Frame>
  <img src="https://mintcdn.com/phonely/2gb1RnwqdxXrPQTL/assets/home-overview.png?fit=max&auto=format&n=2gb1RnwqdxXrPQTL&q=85&s=295c6d02b8d6bca24029b7bccbef286f" alt="Home with the Ask AI prompt and the beginning of the call activity overview" width="2561" height="1347" data-path="assets/home-overview.png" />
</Frame>

## Ask AI from Home

The prompt under **What can Phonely do for you?** opens the app side panel on **Operator**, the Ask AI tab, and sends your request. You can type a request, attach one supported file, or begin with one of the suggested prompts.

Ask AI can help with different kinds of work, so make the requested outcome explicit. For example, ask it to investigate a call pattern, explain a product concept, or help change an agent. Review proposed changes before relying on them in a live call experience.

## Set the overview scope

The overview uses date and agent filters. A change to either filter updates the metrics, recent calls, active calls, and call-volume chart.

Home starts with **Last 7 days** and all agents you can access selected. If you have access to agents across multiple organizations, narrow the selection before interpreting the totals.

### Choose a date range

Select **Today**, **Last 7 days**, **Last 14 days**, **Last 30 days**, or **Last 90 days**. You can also choose a custom range.

### Choose agents

Use the agent selector to include one or more agents. You can search by organization, agent name, or business phone number, then select or deselect all agents in the displayed results. The overview shows zeroed or empty states when no agent is selected.

## Read the summary metrics

Home displays these summary cards for the selected scope:

| Card               | What it summarizes                               | Where it leads    |
| :----------------- | :----------------------------------------------- | :---------------- |
| **Calls Answered** | Answered-call count                              | Call History      |
| **Minutes**        | Total call minutes                               | Performance       |
| **Cost Saved**     | Estimated savings based on selected call minutes | Plan and Billing  |
| **Resolved**       | Calls matching the outcomes selected as resolved | Outcome selection |

**Cost Saved** is an estimate for the selected scope. Use **Plan and Billing** for actual billing information.

Select **Resolved** to choose which observed call outcomes count toward that card. This changes the Home summary for the current view; it does not rename or reconfigure outcomes on your agents. If no outcomes are selected, the card prompts you to set them instead of showing a resolved total.

## Review recent and active calls

**Recent Calls** lists recent calls in the selected scope with their direction, phone number, outcome, sentiment indicator, duration, and relative time. Select a call to open its details, or select **View all** to open Call History.

The active-calls control groups calls currently in progress by agent and identifies calls in conversation or warm transfer. Select a call to inspect its details without leaving Home.

## Compare call volume

**Call Volume** plots inbound and outbound calls over the selected period. Use **View analytics** when you need the deeper Performance view.

<Frame>
  <img src="https://mintcdn.com/phonely/2gb1RnwqdxXrPQTL/assets/home-metrics.png?fit=max&auto=format&n=2gb1RnwqdxXrPQTL&q=85&s=a57a39ae6f70acd765931024b176f820" alt="Home overview metrics, recent calls, and call volume for the selected date range and agents" width="2561" height="1347" data-path="assets/home-metrics.png" />
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