> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phonely.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS and Email Notifications

> Learn how to send sms and email notifications to your callers

Phonely’s Email & SMS Notification feature allows your AI agent to automatically send call summaries and notifications to your team via email or text message.\
These notifications can be triggered after a call ends, keeping your team informed of customer interactions, lead updates, or any call outcomes, even when they’re away from their dashboard.

This guide explains how to set up these notifications step-by-step.

<img src="https://mintcdn.com/phonely/TU8YABPIJbvu1PVi/assets/sms-email-notifications.gif?s=ec49136e4fc5778f8c6b402b9bab273f" alt="Sms Email Notifications Gi" width="1092" height="720" data-path="assets/sms-email-notifications.gif" />

## Access the Email & SMS Notification Block

1. From your **Phonely Dashboard**, go to **Agent Design**.
2. Open an existing **workflow** or create a **new flow**.
3. Click the **plus (+)** icon to add a new block.
4. Under **Post Call Actions**, select **Email & SMS Notification**.

## Configure Notification Recipients

Once the Email & SMS Notification window opens, you’ll see two main sections:\
Email Recipients and Phone Numbers.

Both sections let you define who should receive the call summary and follow-up information.

### Email Recipients

Under **Email Recipients**, Phonely will send an **email summary of the call** to the listed addresses.

1. Enter one or more **email addresses**.
2. Click **Add Recipient** to include additional email addresses.
3. Each recipient will receive an automatic email containing:
   * Caller details.
   * Call summary or transcript (if available).
   * Assigned agent name.
   * Key notes or outcomes from the call.

### Phone Numbers

Under **Phone Numbers**, you can configure **SMS alerts** to notify team members right after a call concludes.

1. Enter one or more **phone numbers**.
2. Click **Add Phone Number** to add more recipients.
3. Each number will receive a text message summarizing conversations.
