> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phonely.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Time Filter

> Route calls using the agent's recurring weekly availability.

Use **Time Filter** to route calls according to a recurring weekly schedule. It is useful for business hours, split shifts, and other availability that repeats each week.

Use [Filter](/blocks/flow-control-and-routing/filter) when the route should depend on data instead of time.

## How Time Filter routes

Time Filter uses the agent's timezone to compare the call's start day and time with the configured schedule:

* **Available** runs when the call starts within an enabled time range.
* **Unavailable** runs when the call starts outside every range or the day is disabled.

Connect both routes so the call has a defined path during and outside the schedule.

## Configure available times

Under **Available Times**, enable each day when the agent is available and set its time ranges.

* Select **+** to add another range to the same day, such as separate morning and afternoon hours.
* Select the remove icon beside a range to delete it.
* Disable a day when the agent is unavailable all day.

Time ranges on the same day cannot overlap. Split overnight availability across two days. For example, represent Sunday 10:00 PM through Monday 2:00 AM with a late Sunday range and an early Monday range.

The schedule repeats weekly. It does not include date-specific exceptions such as holidays.

## Example: Route during support hours

For support hours of 9:00 AM–12:00 PM and 1:00 PM–5:00 PM, Monday through Friday:

1. Enable Monday through Friday and add both ranges to each day.
2. Disable Saturday and Sunday.
3. Connect **Available** to the live support path.
4. Connect **Unavailable** to an after-hours message or follow-up path.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Time Filter always follows Unavailable">
    Confirm that the call's start day is enabled, has at least one time range, and includes the call's start time. Then check the agent's timezone.
  </Accordion>

  <Accordion title="An overnight range does not match">
    Split the range across two days. Configure the first range through the end of the starting day and the second from the beginning of the next day.
  </Accordion>

  <Accordion title="Time ranges overlap">
    Remove overlapping time ranges from the same day.
  </Accordion>
</AccordionGroup>