> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phonely.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Email

> Send an email to one or more recipients.

Use **Send Email** to send an email during or after a call. Enter recipient addresses or select them from **Available Variables**.

Use [Email & SMS Notification](/blocks/communication-blocks/email-sms-notification) when you want to send the conversation summary automatically after a call. Use [Gmail](/integrations/gmail) or [Microsoft Outlook](/integrations/microsoft-outlook) when the email should come from a connected provider account.

## Configure the email

| Field       | Configuration                                                  |
| :---------- | :------------------------------------------------------------- |
| **To**      | Add one or more recipients, using fixed addresses or variables |
| **Subject** | Write the subject and insert any values it should include      |
| **Body**    | Write the message and insert any values it should include      |

**To**, **Subject**, and **Body** are required. These fields, along with **From Name**, support variables. Each recipient variable must resolve to a valid email address before the block runs.

Under **Advanced Settings**:

* **Body Type** controls whether the body is sent as **Plain Text** or **HTML**. Select HTML only when the body contains HTML markup.
* **From Name** changes the sender name shown in the recipient's inbox. If left blank, it defaults to **Phonely**.

Send Email uses `no-reply@phonely.ai` as the sender address. **From Name** does not change that address.

The block can use only variables available before it runs. For other supported options under **Advanced Settings**, see [Common Block Settings](/blocks/common-settings).

## Test the email

Send Email includes a block-level test that previews the resolved message and sends a real email.

1. Complete the **Configure** step and select **Continue**.
2. Enter sample values for any variables used by the block.
3. Review the resolved recipients, sender name, subject, and body in **Email Preview**.
4. Confirm that the recipients are addresses you control, then select **Test**.

A successful test confirms that Phonely accepted the request to send the email. Confirm that the message arrived and that its content and formatting are correct.

## Troubleshooting

<AccordionGroup>
  <Accordion title="A recipient does not receive the email">
    Confirm that every fixed address and recipient variable resolves to a valid email address. Invalid recipients are omitted; the block fails if none of its recipients are valid. Check the recipient's spam or junk folder as well.
  </Accordion>

  <Accordion title="The email contains a missing or incorrect value">
    Confirm that the variable is available before the Send Email block runs and that its source block stored the expected value. In the block-level test, provide a representative sample value and review **Email Preview** before sending.
  </Accordion>

  <Accordion title="HTML appears incorrectly">
    Set **Body Type** to **HTML** and review the markup for invalid or incomplete tags. Use **Plain Text** when the body does not require HTML formatting.
  </Accordion>

  <Accordion title="The email comes from the wrong address">
    Send Email always uses `no-reply@phonely.ai`. **From Name** changes only the display name. Use [Gmail](/integrations/gmail) or [Microsoft Outlook](/integrations/microsoft-outlook) when the message must come from a connected email account.
  </Accordion>
</AccordionGroup>