> ## Documentation Index > Fetch the complete documentation index at: https://docs.phonely.ai/llms.txt > Use this file to discover all available pages before exploring further. # Get a call > One call with its call analysis. The transcript and recording have their own endpoints. Shared fields mean exactly what they mean in the list. A call is readable as soon as it's queued, in any status the list's `status` filter accepts, including those the list leaves out by default such as `queued` and `failed`. A call in any other status, or of another organization's or a deleted agent, answers 404, the same as an ID that doesn't exist. Reading a call doesn't mark it read in the web app. ## OpenAPI ````yaml /api-reference/v1/openapi.json get /v1/calls/{id} openapi: 3.1.0 info: description: >- Authenticate every request with an org API key: `Authorization: Bearer phk_…`. title: Phonely API version: '1' servers: - description: US url: https://api.us.phonely.ai - description: AU url: https://api.au.phonely.ai security: [] paths: /v1/calls/{id}: get: tags: - Calls summary: Get a call description: >- One call with its call analysis. The transcript and recording have their own endpoints. Shared fields mean exactly what they mean in the list. A call is readable as soon as it's queued, in any status the list's `status` filter accepts, including those the list leaves out by default such as `queued` and `failed`. A call in any other status, or of another organization's or a deleted agent, answers 404, the same as an ID that doesn't exist. Reading a call doesn't mark it read in the web app. operationId: get_call parameters: - description: The call's ID. in: path name: id required: true schema: description: The call's ID. title: Id type: string - description: Optional. Must be the key's org. in: header name: Phonely-Organization required: false schema: anyOf: - type: string - type: 'null' description: Optional. Must be the key's org. title: Phonely-Organization responses: '200': content: application/json: schema: $ref: '#/components/schemas/Call' description: Successful Response headers: Phonely-Organization: description: The authorized organization for this request. schema: type: string '400': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: >- The request is invalid: a malformed body, a bad or unknown field, or an unknown query parameter. '401': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: The API key is missing, invalid or revoked. headers: WWW-Authenticate: description: Always `Bearer`. schema: type: string '403': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: >- The key can't do this: a read-only key writing, or `Phonely-Organization` naming another org. '404': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: The resource doesn't exist, or belongs to another organization. '429': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: Rate limited. Retry after the number of seconds in `Retry-After`. headers: Retry-After: description: Seconds until the request can be retried. schema: type: integer '500': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: An unexpected error. Contact support with the request ID. '503': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: >- Authentication, authorization or another required service is temporarily unavailable. security: - HTTPBearer: [] components: schemas: Call: additionalProperties: false description: >- One call with its call analysis. The transcript and recording have their own endpoints. properties: action_items: anyOf: - items: type: string type: array - type: 'null' description: Action items the conversation left for the customer. title: Action Items agent_id: description: The agent that handled the call. title: Agent Id type: string business_phone_number: anyOf: - type: string - type: 'null' description: >- The Phonely number on the call, as recorded: usually E.164, such as `+14155550100`. title: Business Phone Number campaign_id: anyOf: - type: string - type: 'null' description: The outbound campaign that placed the call, if any. title: Campaign Id custom_metadata: anyOf: - additionalProperties: true type: object - type: 'null' description: >- Data your integration attached to the call, as sent. `null` when none. title: Custom Metadata custom_outcome: anyOf: - type: string - type: 'null' description: >- The post-call outcome your integration set, such as `Booked`. `null` when none. title: Custom Outcome custom_outcome_value: anyOf: - type: number - type: 'null' description: >- A number your integration set with the outcome, such as a deal value. `null` when none. title: Custom Outcome Value customer_name: anyOf: - type: string - type: 'null' description: The name the customer gave. `null` when they gave none. title: Customer Name customer_phone_number: anyOf: - type: string - type: 'null' description: >- The customer on the call, as recorded: usually E.164, but `Anonymous` or a SIP address when they withheld their number. `null` for web calls. title: Customer Phone Number duration_seconds: anyOf: - type: number - type: 'null' description: >- How long the call lasted. `null` when not recorded, as for a call that never connected. title: Duration Seconds ended_at: anyOf: - format: date-time type: string - type: 'null' description: When the call ended. `null` while it is still in progress. title: Ended At ended_reason: anyOf: - type: string - type: 'null' description: >- Why the call ended. `null` when it was not recorded. Known values: `assistant_ended_call`, `assistant_forwarded_call`, `customer_ended_call`, `hangup_during_warm_transfer`, `max_duration_reached`, `silence_timeout`, `no_answer`, `user_busy`, `call_failed`, `voicemail`, `no_one_engaged`, `pre_screen_hangup`, `greeting_hangup`, `pre_greeting_hangup`, `greeting_timeout`, `pre_call_rejected`, `pipeline_error`, `unknown_error`, `unsure`. More can be added, so handle values you don't recognize. title: Ended Reason x-extensible-enum: - assistant_ended_call - assistant_forwarded_call - customer_ended_call - hangup_during_warm_transfer - max_duration_reached - silence_timeout - no_answer - user_busy - call_failed - voicemail - no_one_engaged - pre_screen_hangup - greeting_hangup - pre_greeting_hangup - greeting_timeout - pre_call_rejected - pipeline_error - unknown_error - unsure follow_up_reason: anyOf: - type: string - type: 'null' description: Why a person should follow up, and who. title: Follow Up Reason id: description: The call's ID. title: Id type: string is_follow_up_needed: anyOf: - type: boolean - type: 'null' description: Whether a person should follow up with the customer. title: Is Follow Up Needed key_points: anyOf: - items: type: string type: array - type: 'null' description: Key points from the conversation. title: Key Points long_summary: anyOf: - type: string - type: 'null' description: A longer summary from call analysis, up to six sentences. title: Long Summary mentioned_date: anyOf: - format: date type: string - type: 'null' description: A date mentioned on the call, such as an appointment. title: Mentioned Date mentioned_email: anyOf: - type: string - type: 'null' description: An email address mentioned on the call. title: Mentioned Email mentioned_time: anyOf: - type: string - type: 'null' description: A time mentioned on the call, as `HH:mm` (24-hour). title: Mentioned Time object: const: call default: call description: The type of this object, always `call`. title: Object type: string outcome: anyOf: - type: string - type: 'null' description: The call's outcome, as the agent's call analysis labels it. title: Outcome purpose: anyOf: - type: string - type: 'null' description: The call's purpose, in a few words. title: Purpose sentiment: anyOf: - type: string - type: 'null' description: >- The customer's sentiment: from call analysis, unless someone changed it in the web app. Known values: `positive`, `negative`, `neutral`, `unsure`. More can be added, so handle values you don't recognize. title: Sentiment x-extensible-enum: - positive - negative - neutral - unsure started_at: anyOf: - format: date-time type: string - type: 'null' description: When the call started, or was queued if it never connected. title: Started At status: description: >- Where the call is in its lifecycle. Known values: `completed`, `ended`, `in_progress`, `in_warm_transfer`, `queued`, `queueing`, `redial_scheduled`, `cancelled`, `dnc`, `failed`, `transferred_sold`, `transferred_not_sold`, `transferred_pending_sale`, `rev_share_pending_qualification`, `transferred_busy`, `transferred_no_answer`, `transferred_failed`. More can be added, so handle values you don't recognize. title: Status type: string x-extensible-enum: - completed - ended - in_progress - in_warm_transfer - queued - queueing - redial_scheduled - cancelled - dnc - failed - transferred_sold - transferred_not_sold - transferred_pending_sale - rev_share_pending_qualification - transferred_busy - transferred_no_answer - transferred_failed summary: anyOf: - type: string - type: 'null' description: A short summary from call analysis. title: Summary type: anyOf: - type: string - type: 'null' description: >- How the call happened. Known values: `inbound_phone_call`, `outbound_phone_call`, `warm_transfer`, `web_call`, `web_chat`, `messaging_session`, `call_and_messaging`, `pay_per_call`, `unknown`. More can be added, so handle values you don't recognize. title: Type x-extensible-enum: - inbound_phone_call - outbound_phone_call - warm_transfer - web_call - web_chat - messaging_session - call_and_messaging - pay_per_call - unknown unanswered_questions: anyOf: - items: type: string type: array - type: 'null' description: Questions the agent didn't answer. title: Unanswered Questions warm_transfer_started_at: anyOf: - format: date-time type: string - type: 'null' description: When a warm transfer to a person began. `null` when there was none. title: Warm Transfer Started At required: - object - id - agent_id - type - status - ended_reason - business_phone_number - customer_phone_number - started_at - ended_at - duration_seconds - outcome - sentiment - summary - campaign_id - long_summary - purpose - key_points - action_items - unanswered_questions - is_follow_up_needed - follow_up_reason - customer_name - mentioned_email - mentioned_date - mentioned_time - warm_transfer_started_at - custom_outcome - custom_outcome_value - custom_metadata title: Call type: object ErrorResponse: additionalProperties: false description: The body of every `/v1` error. properties: error: $ref: '#/components/schemas/Error' description: What went wrong. required: - error title: ErrorResponse type: object Error: additionalProperties: false properties: code: description: >- What went wrong, stable and machine-readable. Known values: `validation_failed`, `invalid_cursor`, `invalid_api_key`, `invalid_user_token`, `user_unavailable`, `insufficient_access`, `organization_mismatch`, `forbidden`, `not_found`, `method_not_allowed`, `conflict`, `agent_limit_reached`, `agent_too_large`, `sms_setup_required`, `opportunity_analysis_not_set_up`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `precondition_required`, `rate_limited`, `internal_error`, `knowledge_processing_failed`, `bad_gateway`, `service_unavailable`, `gateway_timeout`. More can be added, so handle values you don't recognize. title: Code type: string x-extensible-enum: - validation_failed - invalid_cursor - invalid_api_key - invalid_user_token - user_unavailable - insufficient_access - organization_mismatch - forbidden - not_found - method_not_allowed - conflict - agent_limit_reached - agent_too_large - sms_setup_required - opportunity_analysis_not_set_up - precondition_failed - payload_too_large - unsupported_media_type - precondition_required - rate_limited - internal_error - knowledge_processing_failed - bad_gateway - service_unavailable - gateway_timeout details: description: One entry per problem field. Empty when the error has none. items: $ref: '#/components/schemas/ErrorDetail' title: Details type: array message: description: For people. Wording can change; branch on `code`. title: Message type: string request_id: anyOf: - type: string - type: 'null' description: Also in the `X-Request-Id` header. Quote it to support. title: Request Id required: - code - message - details - request_id title: Error type: object ErrorDetail: additionalProperties: false properties: field: description: >- The field the issue is about, as sent: `agent_id`, `limit`. Empty when none. title: Field type: string issue: description: >- What is wrong with the field. Known values: `required`, `unknown_field`, `invalid_json`, `invalid_type`, `invalid_value`, `out_of_range`, `invalid_cursor`, `read_only_field`. More can be added, so handle values you don't recognize. title: Issue type: string x-extensible-enum: - required - unknown_field - invalid_json - invalid_type - invalid_value - out_of_range - invalid_cursor - read_only_field message: description: 'For people: what is wrong with this field.' title: Message type: string required: - field - issue - message title: ErrorDetail type: object securitySchemes: HTTPBearer: description: 'An org API key: `Authorization: Bearer phk_…`' scheme: bearer type: http ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.