> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phonely.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Upload Files

> Upload and manage knowledge documents in Phonely by importing files such as PDFs, DOCX, or TXT to train your AI agent with accurate and up-to-date information.

Phonely allows you to upload files that your AI agent can reference when answering customer questions. This helps ensure your agent provides accurate and context-aware responses.

<img src="https://mintcdn.com/phonely/TU8YABPIJbvu1PVi/assets/upload-file-to-knowledgebase.gif?s=960d292a3b40191d5aa8f483ecb56c50" alt="Upload file to Knowledge Base" width="1312" height="720" data-path="assets/upload-file-to-knowledgebase.gif" />

<Steps>
  <Step title="Navigate to the Knowledge Base Section">
    From the left sidebar, go to **Agent Design** > **Knowledge Base**, then switch to the **Knowledge Base** tab. Here, you’ll find different options under Data Sources, including Upload File, Blank Document, and Import from External.
  </Step>

  <Step title="Click “Upload File”">
    At the top of the page, click **Upload File**. A file upload window will appear, showing supported formats.

    > **Supported file types:** `.pdf`, `.docx`, `.txt`
  </Step>

  <Step title="Add Your File">
    Drag and drop your document into the upload area or click to browse your local files.\
    Once the files is selected, click **Upload File**.
  </Step>

  <Step title="Verify and Activate">
    After uploading, your file will appear in the Data Sources list. Make sure the Active toggle is turned on so your agent can access this document.

    <Tip>
      Use relevant documents for best results, avoid uploading files that include unnecessary or outdated information.
    </Tip>
  </Step>
</Steps>